Terms & Conditions

Terms & Conditions – Nile Café

Last updated: December 2025

Welcome to Nile Café. By accessing or using our website (nile-cafe.com) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing, browsing, or making a purchase on nile-cafe.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, please discontinue using the website.

2. About Nile Café

Nile Café is a food and beverage brand offering a variety of drinks, snacks, and menu items. Our website provides product information, online ordering (if applicable), and customer support.

3. Use of the Website

You agree to use this website only for lawful purposes. You may not:

• Engage in any activity that disrupts website functionality.

• Attempt to gain unauthorized access to any part of the site.

• Use any automated system to extract data from the website.

4. Products & Menu Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Images may differ from actual products.

• Prices and availability are subject to change without prior notice.

• Product ingredients and nutritional details may vary.

If you have allergies, please contact us before placing an order.

5. Orders & Payments

When placing an order:

• You agree that all information provided is accurate and complete.

• Orders are subject to acceptance and availability.

• Payment must be completed using available payment methods displayed on the website.

We reserve the right to refuse or cancel an order in case of errors, stock issues, or suspected fraud.

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6. Delivery & Pickup

• Delivery times are estimates and may vary due to traffic, weather, or high order volume.

• Customers are responsible for providing accurate delivery details.

• Once delivered, products are considered received in good condition.

7. Refunds & Cancellations

Refund or cancellation requests must be made immediately by contacting our customer support team. Refund approval is based on:

• Wrong item delivered

• Missing items

• Product damaged at delivery

Refunds are not provided for:

• Change of mind after delivery

• Delays caused by external factors beyond our control

8. User Accounts

You are responsible for maintaining the confidentiality of your account login details. Nile Café is not liable for any unauthorised access resulting from your failure to secure your account.

9. Intellectual Property

All content on nile-cafe.com—including text, images, logos, graphics, menus, and design—is the property of Nile Café and protected under applicable copyright laws.
Unauthorised use, reproduction, or distribution is strictly prohibited.

10. Third-Party Links

Our website may contain external links. Nile Café is not responsible for:

• The content on third-party websites

• Any damages or loss caused by visiting external links

11. Limitation of Liability

Nile Café is not liable for:

• Any indirect, incidental, or consequential damages

• Losses related to website use, product consumption, or order fulfillment

Your use of the website is at your own risk.

12. Privacy

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

13. Changes to These Terms

We may update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website implies acceptance of the updated terms.

14. Contact Information

If you have questions or need support, please contact us:

Nile Café Customer Support
Phone: (+250) 783 230 728
Email: nilecafe@solektra.co
Website: https://nile-cafe.com